Question 1

Why won't my Insta-Corer turn on?

Accepted Answer

Try the following:
Charge it to a full charge (4 - 5 hours).
Make sure to disconnect the charger - it will not turn on while plugged into the charger. 
Press the button one time and release. You do not need to hold it down while using the corer.

Question 2

Why is it piercing or breaking my vegetables?

Accepted Answer

There is a learning curve when you are switching from a manual corer - but once you get the hang of it, you won't be able to do without it! Here are some beginner's tips:

Do NOT try to pierce vegetable while the blade is turning. Before turning on your Insta-Corer, make a small dent in the tip of your vegetable to give the blade something to grip. This can also be done by slightly pushing the blade into the vegetable, THEN turning it on.

Do NOT rotate the Insta-Corer until the blade fully enters the vegetable.

Do NOT use large motions as you would with a manual corer. Rotate gently and let the Insta-Corer do most of the work!

Question 3

How do I remove the blades?

Accepted Answer

Grab the bar that the blade is attached to and give it a little tug - it should come right out!

Question 4

How do I care for my Insta-Corer?

Accepted Answer

The stainless steel blade is dishwasher-safe. Do not place the actual corer handle in the dishwasher - wipe it down with a wet cloth and dry.

Question 5

Why isn't my battery lasting as long as it used to?

Accepted Answer

Although lithium batteries provide a lot of power, they can become dormant when left unused or uncharged for long periods. To maintain the health of your Insta-Corer's battery when not in use, charge it once every 3 months.

Question 6

When will my order be shipped?

Accepted Answer

Orders are processed and shipped within 1-2 business days.

Question 7

Why is my credit card being rejected?

Accepted Answer

This may be due to your credit card settings. Try leaving the CVC code blank when you enter the credit card information. If this does not work, you can checkout using Paypal or contact customer service for further assistance.

Question 8

What is the cancellation and return policy?

Accepted Answer

Your order can be canceled at any time before it is shipped. If it has already shipped, it will have to be processed as a return. Returns will be accepted within 30 days from the date of purchase for a full refund. Under our manufacturer warranty, exchanges will also be accepted if there is a manufacturer defect for up to 1 year.